Stopping for lunch at an authentic Chinese restaurant that is operated by Chinese people is an enlightening experience for those who are both hungry and observing.
Hunger can readily be appeased and turned into an over-full condition.
It is the observation that can ruin that good-tasting chow mein.
Observe how efficiently each worker completes his tasks. His interactions with customers may not be smooth, yet they are often friendly. More than anything, the staff and management are focused upon taking orders, cooking, serving, cleaning up, and collecting money.
Focused efficiency results in each worker’s successful and complete satisfaction of his job. Soon he is prepared for his next set of tasks — customer.
Inside this small Chinese restaurant, it is difficult for an observing — and thinking — American to understand how the American labor force might be able to compete with the billions of Chinese workers. The American labor force has its core unionized, is relatively over-paid, is often slow to complete tasks, is resistant to innovation, and is stubbornly set in its mode of not over working nor skipping a holiday.
If the millions of Chinese working in China are as focused on efficient, successful completion of their tasks, America’s millions have a serious competitive problem. America must turn this problem into a challenge… very soon.